en - altavia.omni

omnichannel
retail & activation
consulting

Drive growth and retention by seamlessly bridging your physical & digital channels and harnessing customer data.

expertise

We provide retailers and brands with expert advisory and end-to-end accompaniment to define and implement the most suited omnichannel commerce, customer marketing and customer data strategies meeting their goals.

From building tailored value propositions and business plans, to selecting the most appropriate solutions, and driving all operational, technological and organisational changes, we guide and support our clients at each stage of their transformation.

omnichannel commerce

Our consultants will help you expand your proposition with new digital touchpoints allowing growing both your online and store sales through a seamless and gratifying customer experience:

end-to-end omnichannel transformation
Business plans | Operating model | Solution | Processes | Change Management
e-commerce & marketplace strategy and implementation
Retailer | Shopping Centres | Brands
b2b2c ecosystem design and implementation
Mobile app | Stores | E-commerce | Store digitising | Marketplace

crm & loyalty programme

Whether you are looking to acquire first-party data, increase customer lifetime value or retain your customers, our team has unique experience designing and rolling-out compelling customer marketing programmes:

loyalty programme design and implementation
Mono-brand | Multi-brand | Coalition
crm strategy and customer engagement programme
B2C | B2B | B2B2C | Web 3.0
customer data collection strategy and framework
Brand | B2B2C | Partnership development
omnichannel crm activation
Marketing Automation | Data & A.I. driven campaigns

customer data science & a.i.

When customer marketing meets data science, take the performance of your omnichannel CRM activation to the next level. Build strategic data assets and enhance your view and prediction of customer behavior:

customer data analysis
Data foundation design | Data enhancement | Audit & operational recommendations
customer knowledge development
Customer 360° view | Indicators | Triggers | Segmentation | Predictive scores | A.I.
customer lifetime value management
CRM ROI optimisation | Automated Next Best Offer/Action | Campaign ROI analysis & reporting

work

We help leading retailers, shopping centres and brands develop and execute tailored customer-centric strategies bridging physical and digital channels to improve growth and retention.

Client testimonials

Malls, Retail
+
Coalition Loyalty Programme, Multichannel CRM Activation

Altavia Omni incredible team of experts accompanied us from the beginning and played an instrumental role in helping us design and launch our group-wide coalition loyalty program based on the latest industry best practices.
We highly recommend them to any business looking to deliver a successful digital transformation initiative”.

Mohammad Samaha
Head of Cenomi Rewards – Cenomi Group

Travel Retail, Airports
+ B2B2C, Omnichannel Ecosystem, Customer Data Collection

“Altavia Omni seasoned team of experts in both data and Travel Retail has been by our side since the beginning of our journey, playing a crucial role in guiding us throughout the devising, planning and implementation of our customer data collection strategy.
They have been the driving force, being always one step ahead whilst respecting our organizational setup. We wholeheartedly recommend their services to any business embarking on the wonderful journey of data collection & CRM activation”.

Frederik Juul Leth-Sørensen
E-business Manager – L’Oréal Travel Retail EMEAI

about

Altavia Omni is a management consulting agency specialising in omnichannel transformation, customer marketing and customer data.

We offer expert advisory and end-to-end accompaniment to help our clients materialise their omnichannel ambitions and return on investment. By providing them with expertise across all key facets of e-commerce, CRM, loyalty programme and customer data, we define compelling value propositions and customer journeys aligning customer expectations and business objectives, and we drive their implementation end-to-end.

Our consultants have a wealth of international experience and broad retail knowledge. They bring a unique and pragmatic perspective to omnichannel transformation, as well as innovative solutions to address common challenges and fast-track time-to-market.